Notes
01The work before the interfaceStrong products come from understanding the decisions, records, and responsibilities the interface has to carry.4 min read02Why internal tools become harder to use over timeMost systems do not fail because they lack features. They fail because nobody protects the model underneath them.4 min read03The difference between a dashboard and an operating systemA dashboard shows what happened. A good product helps people decide what should happen next.4 min read04Designing AI tools that still leave people in controlAI should reduce coordination work without making important decisions feel invisible.4 min read